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Anthony J. D'Angelo

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ISO/IEC 20000 Foundation

iso20000Certification : ISO/IEC 20000 Foundation
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian / English
Price : 3600 RON plus VAT incl exam 

 


  

Course Introduction:

The purpose of the foundation qualification is to confirm that a candidate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization. Possession of the foundation certificate is also one of the possible pre-requisites for the practitioner qualification.

Course Description:

The candidate should understand the scope, objectives, key terminology and high level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process. You will learn to:

  • Understand: Background of the ISO/IEC 20000 standard, Terms and definitions in the ISO/IEC20000 standard
  • Understand and describe: Scope and purpose of ISO/IEC 20000 Part 1, Requirements for an IT service management system contained in Part 1
  • Understand and describe: Scope and purpose of ISO/IEC 20000 Code of Practice (Part 2), Applicability and scope, Roles of Process Owners and Practitioners in preparing for certification, Process reviews, assessments and audits, Registered Certification Body (RCB) audit process

Audience:

  • IT Managers
  • IT Practitioners
  • IT Support Staff
  • IT Consultants
  • Key Business Users
  • IT Developers
  • Everyone involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.

Prerequisites:

None

Preparation in advance:

None

Learning Objectives:

You will be able to:

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology
  • The operation of the APMG certification scheme
  • The relationship with best practices, ITIL and related standards, ISO 9001 and ISO/IEC 27001.
  • Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification

Course activities:

  • 2-3 hours of evening work is required in order to take the exam
  • Classroom lecturing.
  • Individual and group assignments.
  • Exam preparation session

Included in the course:

  • APMG authorized student curriculum.
  • APMG accredited exam
  • Copies of the visual materials used in class.
  • Lunch, coffee breaks

About examination:

  • ISO/IEC 20000 exam is APMG accredited
  • Exam administration is APMG responsability
  • ITAcademy enable with logistics the administration of the exams
  • Exam has alocated time 60 min, 40 multiple choice questions, 65% correct answers to pass
  • The exam is online or paper based, in english, or any translation available at APMG 

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