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Anthony J. D'Angelo

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ISO/IEC 20000 Auditor

iso20000Certification : ISO/IEC 20000 Auditor
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian / English
Price : 3600 RON plus VAT incl exam

 


  

Course Introduction:

The purpose of the Auditor qualification is to confirm that the candidate has sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.

Course Description:

The candidate should understand the principles of ITSM and the requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization and the main elements of the certification process. You will learn to:

  • Understand the standard
  • Understand how to audit against the standard
  • Understand how tools can support certification

Audience:

  • Third-party auditors who work for RCBs
  • Internal auditors
  • Everyone who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard.

Prerequisites:

The qualification assumes knowledge of auditing and auditing techniques and does not cover the generic principles of management system auditing. It is expected that candidates will have knowledge of ISO/IEC 17021 and ISO/IEC 19011.

Preparation in advance:

None

Learning Objectives:

You will be able to:

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
  • The key terms and definitions used
  • ITSM general principles
  • The structure, processes, objectives and high level requirements of ISO/IEC 20000-1
  • Understand, explain and advise on issues regarding applicability and scope definition
  • The purpose of internal and external audits, their operation and the associated terminology.
  • The operation of the APMG certification scheme
  • Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL, and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000-1
  • Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
  • Audit organizations to identify conformity and improvements against ISO/IEC 20000-1

Course activities:

  • 2-3 hours of evening work is required in order to take the exam
  • Classroom lecturing.
  • Individual and group assignments.
  • Exam preparation session

Included in the course:

  • APMG authorized student curriculum.
  • APMG accredited exam
  • Copies of the visual materials used in class.
  • Lunch, coffee breaks

About examination:

  • ISO/IEC 20000 exam is APMG accredited
  • Exam administration is APMG responsability
  • ITAcademy enable with logistics the administration of the exams
  • Exam has alocated time 60 min, 40 multiple choice questions, 65% correct answers to pass
  • The exam is online or paper based, in english, or any translation available at APMG 

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