Phone: +40 21 4106000
+40 744 276515

"Never Stop Learning!"
Anthony J. D'Angelo

Course type Location Date Price    
ITIL® Service Transition Bucuresti 14 Sep 2021 4.900 Book
ITIL® Service Operation Bucuresti 18 Oct 2021 4.900 Book
Available places: [0-2]   [3-5] [6-MAX]
The prices are in RON no VAT.

ITIL® 4 Foundation

Logo ITILCertification : ITIL® 4 Foundation
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 3600 RON plus VAT (incl exam) 

                                                                                                                                                 

 

Course Introduction:

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

 

Course Description:

This three-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have:

  • an understanding of the Guiding Principles of ITIL 4, the Service Value Chain,
  • the four dimensions of Service Management
  • the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps.

The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams

 

Audience:

  • IT Support Staff 
  • IT Consultants 
  • Key Business Users 
  • IT Developers 
  • Everyone interested in taking on the advanced ITIL® certification courses
  • Individuals at the start of their journey in Service Management
  • existing ITIL qualification holders wishing to update their knowledge 

 

Prerequisites:

None

Preparation in advance:

None

Learning Objectives:

You will be able to:

  • An overview of the tools and methodologies, purpose and components of ITIL 4, including the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management 
  • The activities of the service value chain, and how they interconnect 
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices. 
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  •  How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Course activities:

  • 2-3 hours of evening work is required in order to take the exam 
  • Classroom lecturing. 
  • Individual and group assignments. 
  • Exam preparation session 

Included in the course:

  • PeopleCert authorized student curriculum. 
  • PeopleCert accredited exam 
  • Electronic certificate
  • Copies of the visual materials used in class. 
  • Lunch, coffee breaks 

About examination:

  • ITIL® 4 exam is PeopleCert accredited 
  • Exam administration is PeopleCert responsability 
  • ITAcademy enable with logistics the administration of the exams 
  • Exam has 40 questions, alocated time 60 min, 26 correct answers (65%) to pass 
  • The exam is online or paper based, in english, romanian or any translation available at PeopleCert
 
 
 

© Copyright 2011. All rights reserved to IT Professionals.

PRINCE2® is a Registered Trade Mark of the AXELOS Limited. ITIL® is a Registered Trade Mark of the AXELOS Limited. M_o_R® is a Registered Trade Mark of the AXELOS Limited. P3O® is a Registered Trade Mark of the AXELOS Limited. P3M3® is a Registered Trade Mark of the AXELOS Limited. MSP® is a Registered Trade Mark of the AXELOS Limited. MoP® is a Trade Mark of the AXELOS Limited. Agile Project Management is a trade mark of The APM Group Limited. Change Management is a trade mark of The APM Group Limited. APMG-International OBASHI is a trade mark of The APM Group Limited and Cassini. Change Analyst is a trade mark of The APM Group Limited. Problem Analyst is a trade mark of The APM Group Limited. Service Level Analyst is a trade mark of The APM Group Limited. The Swirl Device logo is a trade mark of The APM Group Limited. The Swirl logo™ is a Trade Mark of the AXELOS Limited. COBIT® is a registered trademark of ISACA in United States and other countries. CISA®, CISM®, CGEIT®, CRISC™, the CISA logo, the CISM logo, and the ISACA logo are trademarks, service marks, or registered trademarks or service marks of Information Systems Audit and Controls Association in United States and certain other countries. CISSP® and SSCP® certification mark is federally registered and owned by the International Information Systems Security Certification Consortium, Inc. PMP®, PMP-ACP®, PMP-RMP®, PMBOK®, CAPM®, PM Network® and PMI® are marks of the Project Management Institute, Inc. IIBA®, the IIBA® logo, CBAP® ,BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.