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Anthony J. D'Angelo

Course type Location Date Price    
ITIL® Service Operation Bucuresti 18 Oct 2021 4.900 Book
Available places: [0-2]   [3-5] [6-MAX]
The prices are in RON no VAT.

ITIL® 4 Direct, Plan and Improve

Logo ITILCertification : ITIL® 4 Direct, Plan and Improve
Duration : 3 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 5500 RON plus VAT (incl exam) 

                                                                                                                                                 

 

Course Introduction:

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

 

Course Description:

The Direct, Plan and Improve ITIL Strategist Certification is relevant to managers at all levels within the IT organization. If you are leading one or more teams, and are involved in building plans and driving improvement initiatives, this certification is relevant for you.

This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Professionals will learn to use practical and strategic methods for planning and delivering continual improvement with necessary agility. As planning and continual improvement are universal capabilities, this certification is relevant to both the ITIL Managing Professional as well as Strategic Leader stream. This course has ITIL 4 Foundation as a prerequisite.

 

Audience:

  • individuals continuing of their journey in service management 
  • ITSM managers and aspiring ITSM managers 
  • managers of all levels involved in shaping direction and strategy or developing a continually improving team 
  • existing ITIL qualification holders wishing to develop their knowledge.

 

Prerequisites:

 ITIL® 4 Foundation (not ITIL® ver 3)

Preparation in advance:

Review ITIL 4 Foundation course

Learning Objectives:

At the end of the course, sudents will be able to:

  • Understand the key concepts of Direct, Plan & Improve 
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context 
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system 
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements 
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement 
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement 
  • Understand and know how to direct, plan and improve value streams and practicesFoundation

Course activities:

  • 4-5 hours of evening work is required in order to take the exam 
  • Classroom lecturing. 
  • Individual and group assignments. 
  • Exam preparation session 

Included in the course:

  • PeopleCert authorized student curriculum. 
  • PeopleCert accredited exam 
  • Electronic certificate
  • Copies of the visual materials used in class. 
  • Lunch, coffee breaks 

About examination:

  • ITIL® 4 DPI exam is PeopleCert accredited 
  • Exam administration is PeopleCert responsability 
  • ITAcademy enable with logistics the administration of the exams 
  • Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass 
  • The exam is online or paper based, in english or any translation available at PeopleCert
 
 
 

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