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Anthony J. D'Angelo

Course type Location Date Price    
ITIL® Service Operation Bucuresti 18 Oct 2021 4.900 Book
Available places: [0-2]   [3-5] [6-MAX]
The prices are in RON no VAT.

ITIL® 4 Create, Deliver and Support

Logo ITILCertification : ITIL® 4 Create, Deliver and Support
Duration : 4 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 5500 RON plus VAT (incl exam) 

                                                                                                                                                 

 

Course Introduction:

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

 

Course Description:

The ITIL 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

The ITIL 4 Create, Deliver and Support examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.

 

Audience:

  • individuals continuing of their journey in service management 
  • ITSM managers and aspiring ITSM managers 
  • managers of all levels involved in shaping direction and strategy or developing a continually improving team 
  • existing ITIL qualification holders wishing to develop their knowledge.

 

Prerequisites:

 ITIL® 4 Foundation (not ITIL® ver 3)

Preparation in advance:

Review ITIL 4 Foundation course

Learning Objectives:

At the end of the course, sudents will be able to:

  • Understand how to plan and build a service value stream to create, deliver and support services 
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services 

Course activities:

  • 4-5 hours of evening work is required in order to take the exam 
  • Classroom lecturing. 
  • Individual and group assignments. 
  • Exam preparation session 

Included in the course:

  • PeopleCert authorized student curriculum. 
  • PeopleCert accredited exam 
  • Electronic certificate
  • Copies of the visual materials used in class. 
  • Lunch, coffee breaks 

About examination:

  • ITIL® 4 CDS exam is PeopleCert accredited 
  • Exam administration is PeopleCert responsability 
  • ITAcademy enable with logistics the administration of the exams 
  • Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass 
  • The exam is online or paper based, in english or any translation available at PeopleCert
 
 
 

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