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Anthony J. D'Angelo

Course type Location Date Price    
ITIL® Service Transition Bucuresti 14 Sep 2021 4.900 Book
ITIL® Service Operation Bucuresti 18 Oct 2021 4.900 Book
Available places: [0-2]   [3-5] [6-MAX]
The prices are in RON no VAT.

ITIL® 4 Drive Stakeholder Value

Logo ITILCertification : ITIL® 4 Drive Stakeholder Value
Duration : 4 days
Course Delivery : Instructor lead training by certified PeopleCert instructor
Language : Romanian/English
Price : 5500 RON plus VAT (incl exam) 

                                                                                                                                                 

 

Course Introduction:

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.

 

Course Description:

The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of four courses required to achieve ITIL 4’s Managing Professional (MP) designation.

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

 

Audience:

  • individuals continuing of their journey in service management 
  • ITSM managers and aspiring ITSM managers 
  • managers of all levels involved in shaping direction and strategy or developing a continually improving team 
  • existing ITIL qualification holders wishing to develop their knowledge.

 

Prerequisites:

 ITIL® 4 Foundation (not ITIL® ver 3)

Preparation in advance:

Review ITIL 4 Foundation course

Learning Objectives:

At the end of the course, sudents will be able to:

  • Understand how customer journeys are designed, 
  • Know how to target markets and stakeholders, 
  • Know how to foster stakeholder relationships, 
  • Know how to shape demand and define service offerings, 
  • Know how to align expectations and agree details of services, 
  • Know how to onboard and offboard customers and users, 
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning), 
  • Know how to realize and validate service value

Course activities:

  • 4-5 hours of evening work is required in order to take the exam 
  • Classroom lecturing. 
  • Individual and group assignments. 
  • Exam preparation session 

Included in the course:

  • PeopleCert authorized student curriculum. 
  • PeopleCert accredited exam 
  • Electronic certificate
  • Copies of the visual materials used in class. 
  • Lunch, coffee breaks 

About examination:

  • ITIL® 4 DSV exam is PeopleCert accredited 
  • Exam administration is PeopleCert responsability 
  • ITAcademy enable with logistics the administration of the exams 
  • Exam has 40 questions, alocated time 90 min, 28 correct answers (70%) to pass 
  • The exam is online or paper based, in english or any translation available at PeopleCert
 
 
 

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