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Anthony J. D'Angelo

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Problem Analyst™

PRB LogoCertification : Problem Analyst™
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian/English
Price : 3600 RON plus VAT (exam incl) 

                                                                                                                                                 

 

Course Introduction:

Developed in response to market demand for practical, focused certifications, our Problem Analyst role-based certification, based on the ITIL® framework, helps you to understand how to prevent problems and resulting incidents from happening, eliminate recurring incidents and minimise the impact of incidents that cannot be prevented, while at the same time earning a recognised certification.

The certification provides detailed, practical knowledge based on industry good practice and provides collateral which the candidate can apply in their work environment. The course and examinations have been developed by itSMF-UK industry experts and are available through our international network of accredited training organizations.

The Problem Analyst certification helps to ensure that IT service availability and quality are increased. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business critical systems. 


Course Description:

Problem Analyst forms part of a series of role-based certifications developed by APMG-International in partnership with itSMF. It is closely aligned to the Skills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.

The course will help the organization to:

  • Obtain collateral which can be applied immediately to a working environment, reducing amount of time needed for training to positively impact the organization.
  • Eliminate recurring incidents and minimize impact of incidents that cannot be prevented.
  • Achieve less downtime and disruption to business critical systems.
  • Increase availability and quality of IT service through problem analysis and prevention.
  • Support employees’ professional development by aligning training with ITIL and SFIA and encouraging focused, role based certifications

 

Audience:

  • IT Support Staff 
  • IT Consultants 
  • Key Business Users 
  • IT Developers 
  • Everyone interested in taking on the certification courses 

 

Prerequisites:

You are recomended to be ITIL Foundation certified in order to be eligible to take this certification.

Preparation in advance:

None

Learning Objectives:

You will be able to:

  • Extend and formalize understanding of problem solving in terms of ITSM to become a specialist in problem resolution.
  • Apply knowledge and improve current processes and practices in the workplace to prevent issues from occurring.
  • Record information about resolved problems to speed up resolution time and identify permanent solutions, reducing number and resolution time of incidents..

Course activities:

  • 2-3 hours of evening work is required in order to take the exam 
  • Classroom lecturing. 
  • Individual and group assignments. 
  • Exam preparation session 

Included in the course:

  • APMG authorized student curriculum. 
  • APMG accredited exam 
  • Copies of the visual materials used in class. 
  • Lunch, coffee breaks 

About examination:

  • Problem Analyst™ exam is APMG accredited 
  • Exam administration is APMG responsability 
  • ITAcademy enable with logistics the administration of the exams 
  • Workbook to be completed during the course to demonstrate the practical application of the theory
  • Exam has 20 questions, alocated time 60 min, 13 correct answers (65%) to pass 
  • Scenario Booklet to be used during examination
  • The exam is online or paper based, in english, romanian or any translation available at APMG 
 
 
 

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